Frequently Asked Questions
WHAT AREAS DO YOU SERVE?
Sole Centered Foot Care's clinic is located at 3328 McCarthy Rd, Ottawa. We also provide mobile services in private residences, retirement homes, hospitals, LTC facilities and community clinics within the Ottawa region. We also commute to some outskirts. Give us a call to find out more.
ARE VETERANS COVERED?
If you are a veteran, you may be covered. Please check with your provider to be certain that your benefits include medical foot care services. We are a Blue Cross approved provider and can submit these claims directly. Give us a call if you need assistance – we are happy to help!
DO I NEED A REFERRAL TO RECEIVE A FOOT CARE TREATMENT?
Anyone with a need for foot care can book an appointment with us without a doctor’s referral.
If your private medical insurance covers in-home foot care by a nurse, be prepared to submit a letter from your family doctor detailing:
1. the medical reason(s) for needing foot care
2. Why this service is needed in-home
Some insurance providers may also offer coverage for claims submitted for foot care in a clinic or community nursing station. It is always best to call and verify your plan with your insurance provider first before submitting receipts.
HOW DO YOU CLEAN YOUR FOOT CARE TOOLS?
At Sole Centered Foot Care, we prioritize your safety by adhering to strict infection control protocols set by Public Health Ontario and IPAC Canada. Our equipment is sterile until point of use or disposable after one use. Our knowledgeable foot care nurses are always available to address any questions about our comprehensive disinfection and sterilization practices.
DO YOU OFFER PEDICURES?
Foot care nurses provide medical foot care treatments only. It is required that foot care nurses are registered with the CNO (The College of Nurses of Ontario) in order to practice. Foot care is a specialty in nursing and requires advanced training and education in conditions relating to pathology of the lower limb, complications of diabetes and proper nail and skin care in order to prevent infection. For infection risks, we do not provide foot soaking during our treatments.
Pedicures typically performed by a nail technician at a salon are generally for aesthetic purposes only. They will perform basic foot care techniques like a trim or file, but they are not registered health professionals. Nail salons, technicians, or aestheticians are not trained to monitor, assess or treat foot conditions and should not service high risk clients such as diabetics.
WHAT ARE THE ACCEPTED PAYMENT METHODS?
We accept all major debit or credit cards, cheque, cash, or e-transfer. We can process payments in person at your appointment or online. We provide you with a receipt that can be used to claim with private medical insurance providers or toward medical expenses for the tax year. Give us a call if you have any questions.
ARE YOUR TOOLS STERILE?
At Sole Centered Foot Care, the health and safety of our patients are our utmost priority.​
For advanced tool sterilization, we rely on the Enbio S Autoclave sterilizer. This device is certified as a Class B medical device, representing the highest standard for sterilizers and ensuring compliance with the most stringent international and national safety requirements. Patients can be confident that every tool utilized at Sole Centered Foot Care undergoes our rigorous sterilization and autoclaving process to guarantee their safety.