Privacy Policy

Effective Date: Feb 1st, 2026

Business Name: Sole Centered Foot Care & Orthotics

At Sole Centered Foot Care & Orthotics, we are committed to protecting the privacy, confidentiality, and security of the personal information and personal health information entrusted to us by our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario’s Personal Health Information Protection Act (PHIPA).

1. Information We Collect

We collect information to provide you with high-quality foot care services, orthotics, and customer support. The types of information we may collect include:

Personal Contact Information: Name, email address, phone number, mailing address, and emergency contact details when you reach out to us via our contact form, book an appointment, or subscribe to updates.
Personal Health Information: Medical history, primary healthcare provider details, foot condition assessments, treatment plans, insurance information, and appointment notes collected strictly for health service delivery.
Website Analytics & Cookies: Basic technical data such as IP address, browser type, device information, and pages visited on [www.solecentered.com](https://www.solecentered.com) to optimize website functionality and user experience.

2. How We Use Your Information

We use your information strictly for legitimate business and healthcare purposes, including:

Scheduling, confirming, and delivering in-clinic, in-home, or hospital foot care appointments.
Assessing your foot health needs and delivering personalized orthotics or foot care services.
Direct billing to private health insurance providers (where requested and authorized by you).
Responding to inquiries sent through our contact form or via email.
Maintaining accurate client medical records as required by regulatory colleges and healthcare standards in Ontario.

3. Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may disclose your information only under the following limited circumstances:

Healthcare Operations: To collaborating healthcare providers (such as your family physician) with your express consent.
Third-Party Service Providers: Trusted vendor platforms that assist in operating our website, managing appointment bookings, processing secure payments, or sending communications, strictly bound by confidentiality agreements.
Legal Requirements: When required or permitted by law, court order, or regulatory authorities.

4. How We Protect Your Data

We employ appropriate physical, administrative, and technological safeguards to protect your personal and health information against loss, theft, unauthorized access, disclosure, or modification.

Online communications and booking systems utilize secure encryption protocols (SSL/TLS).
Physical and electronic medical records are stored securely in compliance with health record retention regulations.

5. Third-Party Links

Our website ([www.solecentered.com](https://www.solecentered.com)) may contain links to third-party sites (such as external social media pages or maps). We are not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any site you visit.

6. Your Rights & Access

You have the right to:

Request access to the personal and health information we hold about you.
Request corrections to inaccurate or incomplete information.
Withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or medical record-keeping requirements.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact our Privacy Lead:

Sole Centered Foot Care & Orthotics

📍 Location: 3328 McCarthy Rd, Suite #101, Ottawa, ON

📞 Phone: (343) 558-0909

✉️ Email: info@solecentered.ca